Return and Exchange Notice
- The Customer shall bring the invoice, the transaction receipt, and the whole product to the store within 7 days of purchase for product replacement. If no bring the invoice, cannot be returned or exchanged.
- Based on hygiene considerations, personal clothing / personal hygiene products will not be able to return or exchange.
- Product replacement form can only be used at the issuance date and will not be reissued if lost, please have the exact amount, and no change will be given.
- Please carefully check the product for defects prior to checkout. Products with damages or malfunctions caused by human errors or improper operation, cannot be returned or exchanged.
- Any product purchased by using pick-up or discount coupons shall not be returned for getting back the pick-up or discount coupons; however, it shall be exchanged for other products.
- Post-sale services of the electronic product: for a product that is not damaged due to improper use shall be returned or exchanged within 1 year of the purchase. Please bring the whole product with the proof of purchase sticker or invoice to the store for the return service. To those products purchased for over 1 year, the return service is not available and customers must repair such products on their own.