門市退換貨原則

退換貨須知

  1. 如需更換商品,請於七日內攜帶發票、交易明細及完整商品前來辦理。若未攜帶發票,恕無法辦理退換貨。
  2. 換貨單據僅限當日使用,如遺失不再補開,恕不找零。
  3. 請於結帳前仔細檢查商品有無瑕疵,因人為損壞或操作不當,導致商品損壞或故障,恕無法辦理退換貨。
  4. 使用提貨券、折價券購買之商品,如辦理退貨恕無法退還提貨券、折價券,僅能以換貨處理。
  5. 電器售後服務:商品非經人為不當使用產生故障,購買"一年內"如需更換商品,請攜帶購買憑證貼紙或發票與完整商品前來辦理退貨服務;購買"超過一年",恕無提供退貨服務,請顧客自行維修處理。
  6. 使用玉山寶雅聯名卡於週三刷卡結帳享滿額優惠,後續若有退換貨需求,非週三退換貨恕不再享有滿額優惠。

Return and Exchange Notice

  1. The Customer shall bring the invoice, the transaction receipt, and the whole product to the store within 7 days of purchase for product replacement. If no bring the invoice, cannot be returned or exchanged.
  2. Product replacement form can only be used at the issuance date and will not be reissued if lost, please have the exact amount, and no change will be given.
  3. Please carefully check the product for defects prior to checkout. Products with damages or malfunctions caused by human errors or improper operation, cannot be returned or exchanged.
  4. Any product purchased by using pick-up or discount coupons shall not be returned for getting back the pick-up or discount coupons; however, it shall be exchanged for other products.
  5. Post-sale services of the electronic product: for a product that is not damaged due to improper use shall be returned or exchanged within 1 year of the purchase. Please bring the whole product with the proof of purchase sticker or invoice to the store for the return service. To those products purchased for over 1 year, the return service is not available and customers must repair such products on their own.
  6. The customer shall enjoy the special discount as the purchase reaching specific amount paid by the POYA Joint Card on Wednesday. However, the discount shall not be provided if the customer returns or exchanges the product on the days except Wednesday. We apologize for any inconvenience this may have caused you.